Terms of Service

Our services

Secret Touch Auto Spa provides professional automotive services at our Shrewsbury, MA studio, including paint protection film, ceramic coatings, window tint, detailing, paintless dent removal, powder coating, and specialty vehicle care. Mobile detailing is offered seasonally, and mobile service availability depends on weather and temperature conditions. Service availability, package contents, and pricing for each vehicle are shown at the time of booking or quoting, and quoted prices apply to the specific vehicle and service selected.

Booking and appointments

• Appointments are confirmed after you complete the booking process and, where required, pay the listed deposit.
• In-shop customers receive a 15-minute grace period after the scheduled arrival time. A key drop box is available if you cannot stay during drop-off.
• Mobile customers receive a one-hour arrival window, and someone must be reachable at the service address during that window.
• Please remove personal belongings and valuables before your appointment. We are not responsible for personal items left in the vehicle.
• Some services require the vehicle for longer than the scheduled window. We will tell you at drop-off if your vehicle needs to stay with us.

Deposits and payment

• Deposits are shown clearly before you confirm a booking and are processed securely through Square. Deposits are applied to the total due for your service.
• Any remaining balance is due when the service is completed. We accept cash, check, ACH, and all major credit cards, and we offer a 3% discount when paying by cash, check, Venmo, or Zelle.
• Prices for the services shown on this site apply to the vehicle sizes and coverage described on each service page. If your vehicle needs additional work that is not part of the booked package, we will contact you with the added cost before we proceed.
• We never store your full card details on our website or servers. Payment card information is handled by Square.

Cancellation and rescheduling

• Please give at least 24 hours notice if you need to cancel or reschedule. Cancellations made with less than 24 hours notice, and missed appointments, may be charged a late cancellation fee.
• Mobile appointments that cannot be safely performed because of weather or temperature may be rescheduled to the next available date without a late cancellation fee.
• If we need to reschedule your appointment for any reason on our side, we will contact you as soon as possible and offer the next available time.

Vehicle condition

Protection and correction services depend on the condition of your vehicle's paint, trim, and glass. We inspect every vehicle before work begins.

• Pre-existing damage, paint defects, or contamination that we cannot fully correct are disclosed to you before or at drop-off.
• Where services involve paint correction, the achievable result depends on paint depth and condition, and we explain what is realistic before starting.
• After services such as paint protection film, ceramic coating, and window tint, follow the aftercare instructions we provide so the finish and warranty coverage remain valid.

Workmanship and warranty

We stand behind our installation workmanship. Film and coating products also carry manufacturer warranties that we pass through to you.

Warranty terms, coverage lengths, and claim instructions are described on our Aftercare & Warranty page. Warranties cover installation defects and listed product failures, and they do not cover damage from accidents, misuse, automated car washes contrary to aftercare guidance, or lack of required aftercare.

Gift cards

Gift cards purchased through our site are delivered digitally, never expire, and can be applied to any service we offer. Treat gift card codes like cash; we can reissue a lost code only with proof of purchase.

Liability, content, and governing law

• Our liability for any claim related to services performed is limited to the amount you paid for that service, except where a greater liability is required by law.
• Text, photos, and other content on this site belong to Secret Touch Detailing LLC. You may not copy or reuse site content for commercial purposes without written permission.
• We are not liable for delays caused by circumstances beyond our reasonable control, including severe weather, power outages, or supplier shortages.
• These terms are governed by the laws of the Commonwealth of Massachusetts.
• We may update these terms from time to time. The "Last updated" date at the top of this page shows the current version, and the terms in effect when you book apply to that appointment.

Contact us

Questions about these terms, your booking, or a warranty claim can be sent to:

• Email: [email protected]
• Phone: (508) 719-7717
• Mail: Secret Touch Detailing LLC, 5 Centech Blvd, Unit 2, Shrewsbury, MA 01545